The station is currently managed by Rete Ferroviaria Italiana (RFI). However, the commercial area of the passenger building is managed by Centostazioni. Train services are operated by Trenitalia. Each of these companies is a subsidiary of Ferrovie dello Stato (FS), Italy's state-owned rail company.
Verbania-Pallanza railway station is situated in the Fondotoce district of Verbania. It is sandwiched between Lake Mergozzo and the river Toce, just upstream from where the Toce flows into Lake Maggiore.
The station yard consists of three tracks. Two are operating lines, used by trains coming from the direction of Milan or from Domodossola, respectively. The third is currently not used. This configuration supports a smooth flow of passengers, primarily in the direction of Milan. As at January 2010, the station was not served by the EuroCity trains travelling between Milan and Domodossola.
The station is interchange with the suburban bus line linking Verbania with Omegna, operated by VCO Trasporti.