WHO ARE WE?
We are the young team, friendly and enthusiasm in our job. We work for the best.
Hanoi Tour Planner is a member belonged to Vietnam Galaxy Travel. We are a young team but we are young team, but what we have done is not small. We have a strong knowledgeable in culture, historical, customs and tradition… of South East Asia includes Vietnam, Laos, Cambodia, Myanmar. We are constantly developing and has gained the great achievements that unbelievable. Only 2 years to develop, we had a wide NETWORK of customers, travel suppliers, friends and reputation partners. Until now, we have 2 hotels in Hanoi, 1 cruise in Halong bay, 2 offices in Hanoi, 1 support office in Ho Chi Minh city and 1 support in Cambodia. All of it made us to become one of the most reputation travel organization in Vietnam as well as South East Asia.
FOR THE CUSTOMER
We always work with a high sense of responsibility. We always look forward to bringing the best to you. What is that? It is responsible, professional, courteous, flexible and timely. We never let you wait too long to get answers. All, we only solve in 1 music note.
We knew that nothing is perfect. We always listen to the customer, learn from them the experience, learn from the your comments to improve our selves. And we thank you for the valuable feedback after using our sevice.
But what we got? 92% customers satisfy with our service, 99% customers trust to us, 100% travel partners and supplier satisfy. All we do just for 1 target, it is your satisfaction.
OUT TEAM, WHO THEY ARE ?
They are a young team, love their job and want to be developed. They have a long time working in the big and reputation travel companies in Vietnam, be trained carefully by the most experienced people in our company. They were given a big powers by the company’s founder when working with the customer. So, they always meet job requirements quickly, compact, precise.
Our company worke and develop base on the innovative ideas. We always appreciate the good ideas, the revolutionary step. And we always create extremely good environment for all the staff to develop, improve the skills and income. They are happy with the job they are doing. So, there are no reasons to be disappointed about them. They always give their best to the work. We trust them.
THE DESTINATIONS WHERE WE ARE ORGANIZING
We have been in most of the places that we are organizing the tour. All the places we arrived were recorded in detailed. From the place to eat, entertainment area, leisure, farmacy… to the the issues of security, politics, culture as well as customary. We pay attention to everything there in order to supply the customers the most comprehensive vision at the places they want to visit. Otherwise, it helps us a lot to find out the brilliant tour itinerary with excellent combinations of activities, scenery and people. Everything is never easier for us. Just send us a request, you will have all you need.
THE SENSE OF US
We never want to compete about the price with our competitors. We do our job by our ways. We just compete about quality of service including before, during and after using our service. We do not want the cheap tour makes you feel unhappy about us. We don’t guarantee for the cheapest price, we guarantee for the best offer only. When we create the itinerary, it must be:
- No duplication activities
- No overlap the routes
- Can combine many activities or multiple visiting place with enough interesting.
- All tour places must be different
- Save the money for the customer